Privacy Policy
Al-Sabbahi Restaurants is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our app, website, and related services. By using our services, you agree to the practices described in this policy.
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1. Information We Collect
When you register for an account, place an order, or interact with Al-Sabbahi Restaurants, we may collect the following information:
Personal Information:
Full Name.
Contact details (address, phone number, email).
Delivery details.
Order Information:
Items ordered, delivery location, and payment method.
Device Information:
IP address, browser type, and device details.
Account Details:
User ID and preferences stored in your account.
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2. How We Use Your Information
We collect and use your information to:
1. Fulfill and Manage Orders:
Process and confirm orders.
Communicate order status or resolve any issues.
2. Enhance User Experience:
Improve app and website functionality.
Personalize your experience based on preferences.
3. Customer Support:
Respond to your inquiries and provide assistance.
4. Internal Analysis:
Monitor and analyze trends to enhance our services.
5. Legal Compliance:
Meet any legal or regulatory requirements.
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3. Data Sharing and Protection
With Whom We Share Your Information
Your personal data is shared only as necessary to:
Facilitate order preparation and delivery with our restaurants and staff.
Assist third-party logistics personnel involved in delivering your order.
We do not sell, rent, or disclose your information to any unauthorized third parties.
How We Protect Your Information
Personal information is stored securely and treated as confidential.
Access is limited to authorized personnel involved in the delivery and support process.
Data security measures include encryption and regular system audits.
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4. Your Rights
You have the right to:
Access, update, or delete your personal information via the My Account section in the app or website.
Withdraw your consent to our use of your data, subject to legal and operational constraints.
If you have questions or need assistance regarding your personal data, contact us at info@al-sabbahi.org.
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5. Account Registration
To register and use Al-Sabbahi’s services, providing an email address and contact information is mandatory. Without these details, you will be unable to create an account or place orders.
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6. Data Retention
We retain your personal data only for as long as necessary to:
Fulfill your orders.
Comply with legal obligations.
Resolve disputes and enforce our agreements.
Once data is no longer required, it will be securely deleted or anonymized.
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7. Cookies and Tracking
Our website and app use cookies to enhance your experience. Cookies help us remember your preferences, analyze usage, and improve our services. You can manage cookie settings in your browser or device.
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8. Third-Party Links
Our app or website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their policies before providing any personal data.
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9. Updates to this Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly. Continued use of our services indicates your acceptance of any updates.
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10. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through any of the following methods:
Email: info@al-sabbahi.org.
Hotline: 16288 / 01288816288.
In-App Chat: Available in the app.
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Al-Sabbahi Restaurants values your trust and works hard to ensure your data is handled responsibly and securely.